Early-out, Self-pay Services
Timely and respectful collection on early-out, self-pay accounts affects revenue and patient satisfaction. We understand the need to get it right.
As patients become responsible for larger portions of their healthcare bills, it is imperative to have a sophisticated collection program that treats them with respect, provides high levels of customer service and complies with federal, state and local regulations, and industry best practices. Parallon invests in technology, staff training and process effectiveness for quicker collection of true self-pay accounts and residual balances after insurance so your patients get the best experience and you get cost-efficient results.
Award-winning customer experience
Our award-winning customer service teams are highly trained to deliver a patient-friendly experience with each contact, with compliance always top-of-mind.
Improve collection rates
We use advanced analytics to continuously identify industry leading opportunities in the science of self-pay collection, and deploy proven workflows for optimum results.
Avoid costly infrastructure
Work with the industry’s largest provider of early-out services that continually invests in technology, hiring and training, so you can deploy your resources to other priorities.
WHITE PAPER
How to Succeed in the New World of Self-Pay Collections
Driven by a call to increase transparency, improve the patient experience, and minimize IRS scrutiny of community benefits, hospitals now offer everything from easy-to-understand patient statements to front-end help with Medicaid eligibility and charity assistance programs.
CASE STUDY: Service in action
Case Study:
The Issue
A 400-bed academic medical center in the Northeast needed improved self-pay collection results.
The Action
A specialized team of our patient collection experts were assigned to serve the client’s self-pay population.
- Handled all inbound/outbound collections calls as virtual employees, including use of automated dialers, IVR, and sophisticated workflows.
- Recorded all calls for audit and quality assurance purposes.
- Provided scoring and segmentation analytics.
- Conducted rigorous QA program and performance monitoring to ensure high levels of patient and client satisfaction.
The Result
The academic medical center experienced an 87% increase in the 6-month average collection results, achieved within 12 months after implementation.
We handle all inbound/outbound customer service and collection related contact as virtual employees, using advanced call routing, customized IVR, automated dialer strategies interfaced with sophisticated technology and automated workflows.
Our service teams are focused on providing the highest level of customer service to build a strong rapport, creating a pathway towards account resolution. We monitor the quality of our service and processes to ensure patient and client satisfaction.
Our accounts are strategically assigned to automated workflows proven to prompt the right response and result, based on robust scoring and segmentation methodologies. All calls are recorded for audit and quality assurance.