Our customer service professionals across the country speak to thousands of patients each day with one goal in mind: motivate those who can pay to take action to clear their balance in full while providing an empathetic customer-focused approach. Always keeping compliance top-of-mind, our sophisticated technology and screening processes allow us to accurately focus on those who are more likely to pay, and give those who aren’t a variety of alternatives.
Our operational reports and analytics provide relevant, timely information so we can work together to continuously identify program changes and opportunities to improve your net revenue.
We’re representing you, so we take seriously our commitment to methodically screen, hire and train our staff to return the highest standards and deliver the best experience.
When applicable, we’ll link accounts belonging to the same guarantor and scrub for deceased, bankruptcy, eligibility and presumptive charity-related statuses.
Based on our scoring and segmentation methodology, accounts are strategically assigned to automated workflows proven to prompt the right response and result
HIPAA-trained customer service professionals are coupled with a call model focused on building credibility and rapport with patients to assist them towards resolution of their accounts.