As patients become responsible for larger portions of their healthcare bills, it is imperative to have a sophisticated collection program that treats them with respect, provides high levels of customer service and complies with federal, state and local regulations, and industry best practices. Parallon invests in technology, staff training and process effectiveness for quicker collection of true self-pay accounts and residual balances after insurance so your patients get the best experience and you get cost-efficient results.
Our award-winning teams are highly trained to deliver a best-in-class, patient-friendly experience with each contact, with a 99% client retention rate
We use advanced analytics to continuously identify industry leading opportunities in the science of self-pay collection, and deploy proven workflows for optimum results.
Instead of making large capital outlays yourself, we continuously invest in technology, hiring and training to improve performance so you can deploy your resources on other priorities.
How to Succeed in the New World of Self-Pay Collections
Driven by a call to increase transparency, improve the patient experience, and minimize IRS scrutiny over community benefits, hospitals now offer everything from easy-to-understand patient statements to front-end help with Medicaid eligibility and charity assistance programs.
A 400-bed academic medical center in the Northeast needed improved self-pay collection results.
A specialized team of our patient collection experts were assigned to serve the client’s self-pay population. Handled all inbound/outbound collections calls as virtual employees, including use of automated dialers, IVR, and sophisticated workflows. Recorded all calls for audit and quality assurance purposes. Provided scoring and segmentation analytics. Conducted rigorous QA program and performance monitoring to ensure high levels of patient and client satisfaction.
87% increase in the 6-month average collection results, achieved within 12 months after implementation.