BAD DEBT COLLECTIONS

We know your patients are more than a number. So when it comes to collecting delinquent bills, you need integrity and skill.

Our customer service professionals across the country speak to thousands of patients each day with one goal in mind: motivate those who can pay to take action to clear their balance in full while providing an empathetic customer-focused approach. Always keeping compliance top-of-mind, our sophisticated technology and screening processes allow us to accurately focus on those who are more likely to pay, and give those who aren’t a variety of alternatives.


Experts to Do the Job Right

Recover more bad debt dollars

Benefit from our highly trained staff and best-in-class technology and automation to improve your collection results.

Make your data work for you

Our operational reports and analytics provide relevant, timely information so we can work together to continuously identify program changes and opportunities to improve your net revenue.

Ensure a quality patient experience

We’re representing you, so we take seriously our commitment to methodically screen, hire and train our staff to return the highest standards and deliver the best experience.


How it works

1

Load, link & scrub

When applicable we’ll link accounts belonging to the same guarantor and scrub for deceased, bankruptcy, Medicaid eligibility and presumptive charity-related statuses.

2

Score and segment

Based on our scoring and segmentation methodology, accounts are strategically assigned to automated workflows proven to prompt the right response and result.

3

Customer experience

HIPAA-trained customer service professionals are coupled with a call model focused on building credibility and rapport with patients to assist them towards resolution of their accounts.

Reduce Your Bad Debt

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