THIRD-PARTY LIABILITY COLLECTIONS

When third-party liability collections lag, our dedicated team of experts can turn it around.

On average, only about 3% of a hospital’s accounts receivable comes from worker’s comp, motor vehicle accident insurance, and general liability claims. But, that 3% typically requires specialized skills and dedicated attention not always available within the four walls of a hospital. Or, if it is, often a disproportionate percentage of resources are being spent on these complicated receivables. We invest deeply in a knowledgeable staff and support them with customized technology so you can focus resources on the other 97% of receivables.


Specialized for Complexities

Get better results using our dedicated experts

Parallon’s tenured staff is knowledgeable about state-specific rules and regulations. Our specialized appeals team has a 96% success rate on recovery of third-party liability underpayments. A team of over 200 focuses solely on third-party liability claims.

Reduce your costs of handling highly specific accounts

We handle the process end-to-end, with thorough claims investigation, requiring minimal investment from your existing staff. Point of service training and assistance provided.

Improve collections now and over the long-term

We resolve $1.3 billion third-party liability claims annually and provide actionable analytics to our clients to improve internal front-end processes so that you get continuous improvement over the long haul.


How it Works

1

Investigation

We find all responsible payors by working with patients and employers, coordinating benefits and hierarchy of payments, using technology and research tools.

2

Documentation

We gather medical and other records to generate bills electronically, contacting patients for additional information through tailored letters and by phone.

3

Follow-up

Historically, up to 12% of worker’s comp claims are underpaid. Denied or underpaid accounts are quickly investigated and appealed. Litigation services are available when necessary.

Put Your Focus Back on the 97%

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